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In general, you are asked by us to enable around couple of hours, however in many instances we accomplish it much sooner.

In general, you are asked by us to enable around couple of hours, however in many instances we accomplish it much sooner.

I’ve chosen house distribution, do i must signal for my package?

You will should be in in your selected distribution date to sign for your Yodel parcel. If no one’s in, we’ll make an effort to deliver it up to a neighbour. Or if that does not work, we’ll keep a card to get in contact and organize a far more time that is convenient.

Exactly just exactly How am I going to understand whenever my package shall be delivered?

In the early early morning your QuickStart pack is born to be delivered, your Yodel courier provides you with a predicted delivery that is 2-hour via email and/or SMS message. Please keep in mind the distribution screen is definitely a can’t and estimate be guaranteed in full.

Just how long does the installation simply just take?

Broadly speaking, we ask you to enable around a couple of hours, however in most instances we take action much sooner.

Do i must signal when it comes to gear?

Yes, however, if you’re perhaps not available, some body aged 18 or higher can alternatively.

Wemagine if I have difficulty with QuickStart self-installation?

We now have a separate group to troubleshoot and make suggestions through each step associated with the set-up. If it is maybe not effective we shall deliver an engineer out to you at the earliest opportunity, totally free.

Will you need to dig up my yard or driveway?

This will depend in your home. If Virgin Media solutions have already been set up formerly, it’s likely that people won’t need certainly to. Or even, we possibly may should do an amount that is small of to be able to bring our community for your requirements.

We can arrange a pre-install engineer visit to have a look and discuss the process in advance if you are unsure.